Frequently Asked Questions

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GearUP@ArizonaMarketingGroup.com

Frequently Asked Questions

What file format do you need for embroidery or screen printing?

Please follow the following guidelines to format your file.

All files must follow the following guidelines:

Must be at least 300 ppi or vector format 

File type must be:

  • Illustrator (.AI)

  • Vector (.EPS)

  • Photoshop (.PSD)

  • PDF

  • JPEG

  • TIFF

We will adjust the size based on the optimal positioning for your apparel and look. You will approve our mock-ups. Easy peasy!

Order Type Production Turnaround Time Shipping Time
Embroidery
Or
Screen Printing
Apparel
No
10-15 Business Days 1-5 Business Days, depending on shipping destination. Expedited shipping options are available!
Embroidery
Or
Screen Printing
Custom Apparel
Yes
15-20 Business Days 1-5 Business Days, depending on shipping destination. Expedited shipping options are available!

Standard screen printing turnaround time for production is 10-15 business days (this is for STANDARD ORDERS ONLY). *Please note – orders with any of the following specs may take longer: finishings, higher color counts, multiple print locations, process print, and speciality inks and threads.

If you’d like to expedite your order, alternate shipping options are available on a case-by-case basis. Free order pickup is available at our Scottsdale, AZ headquarters – with this option, you will not be charged for shipping. *Production time excludes shipping time & is dependent on quick mock approval from the customer.

Your screen print order will be shipped via UPS Ground.* Once your order is shipped, we will e-mail you a tracking number – don’t forget to check your spam folder for this one!


*UPS Ground is used for all orders with standard turnaround time. 2 Day, 3 Day, Overnight & other rush options may be available on a case-by-case basis as determined by your Customer Account Specialist.

Important Turnaround Time Information

The following items will be subject to a longer turnaround time past our standard turnaround terms:

  • Printed tags
  • Folding & bagging
  • Process prints
  • Delayed mock approval
 

Your order turnaround time will begin once we have all of the following
(and not before that!):

  • Logo as confirmed by our AMG Specialist
  • Approved mock of your design(s)
  • Invoice payment

No Minimums on most of our custom apparel

We have a wide selection of embroidered apparel that can be customized to your business needs. They are a cost-effective way to promote your business. They’re simple to improve your image. Our high quality products look good on every BODY. Contact us at AMG to find out how you can add your logo or a fun, embroidered design of your choice to your custom apparel.

Contact us for minimums on screenprinting and Hat Patch Program


There are so many benefits to getting customized T-shirts for your business. Businesses of all sizes can take advantage of custom T-shirts and other custom apparel. It’s one of the easiest and least expensive ways to market your business. Whenever someone wears your shirt, it’s helping to build brand awareness.

There’s nothing quite like a walking billboard with your brand’s logo on it. Our apparel works for play and for business, and can be dressed up or down.
Whenever someone wears your custom shirt or hat, your business will be marketed everywhere they go. Contact us for details on minimum orders.